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Job Title: Customer Care Team LeadSalary: £31,000 - £34,000 Location: Edinburgh, United KingdomHours: Monday - Friday, 35 hours per week, 8 am - 6 pm
NEW EXCITING OPPORTUNITY We are thrilled to announce an exciting new opportunity with our client, one of the nation's most successful e-commerce businesses! Due to their incredible business growth, we are now recruiting for a Customer Care Team Lead to join their dynamic team.
Engaging with customers through many contact channels you will also liaise with network partners and suppliers.If you have a passion for doing the right thing, want to be part of a wonderful team culture, and have the imagination to do something that little different then we want to speak to you.Job Responsibilities:
- Lead a team of highly motivated customer care professionals, focusing on developing and empowering them to deliver world-class customer service.
- Support multiple regions and represent the Centre of Excellence.
- Play an integral role in enhancing customer service offering across all communication channels.
- Manage team's contribution towards operational and service delivery goals, ensuring excellent customer service and compliance with regulatory requirements.
- Actively manage, coach, and provide development plans for team members, resolving performance issues promptly.
- Assist in handling escalations and identifying trends for improvement.
- No weekend work is required.
Experience:
- Strong leadership experience in managing a multi-skilled high-volume Customer Service Team.
- Understanding of Operations/Contact Centre environment.
- Efficient in prioritising workloads with attention to detail.
- Ability to identify trends and drive change, with excellent verbal and written communication skills.
Apply Now and Be Part of Something Amazing!
