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Your new company and roleHays' client is a private sector organisation based in Edinburgh. The organisation is looking for you to assist them on an initial 8-month contract with providing both on-site and remote desktop support. This role will be on-site, thus the client requires you to be an easy commute away. This role will consist of the following:
- Providing on-site and remote desktop support to end-users
- Perform standard hardware break-fix tasks, including troubleshooting and repairing laptops, desktops and peripherals
- Manage and support Dell laptops, ensuring certification standards are met
- Utilise ServiceNow or similar platforms for logging and updating support calls
- Support and maintain Citrix environments
- Deliver excellent customer service, addressing user issues professionally and promptly
What you'll need to succeed
- Experience with providing both on-site and remote desktop support
- Experience providing hardware break-fix with desktops, laptops and peripherals
- Good customer service skills
- Enjoys working as part of a team and also the ability to use your own initiative
- Driving licence may be required as there may be a requirement to support other client sites in Scotland
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
