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2nd Line Support Engineer - Edinburgh (onsite) - £140-165pd - Inside IR35
Loriens Edinburgh based client requires an experienced 2nd Line Support Engineer to join their team for an initial 3 months.
Day to day, you will:
- Participate in the maintenance of all IT hardware (desktop PCs, Mac and Windows laptops, iPads), operating systems and applications, using centrally provided managed desktops whenever possible.
- Support staff members' individual use of SharePoint for intranet, synchronised storage, or for collaborative working, providing expert advice, ensuring optimal use of the underlying technology and available opportunities, while maintaining a secure working environment.
- Provide desktop support and specialist advice to the staff.
- Participate in major hardware, software, and related process changes by communicating with School staff regarding IS services and local upgrades/changes.
The ideal candidate will have:
- Experience of installing, maintaining, troubleshooting and testing computers (Windows and Mac) and associated peripherals.
- Ability to quickly learn to use new tools and interfaces effectively and to liaise effectively with IT professional and administrative staff to secure enhancements.
- The ability to communicate with a diverse audience, with a wide range of technical expertise.
- Ability to identify, prioritise, plan and manage work independently without direct supervision, and flexibility to accommodate peaks and ad-hoc changes in workload.
- Experience supporting, SharePoint-based intranets.
Due to the nature of the work, this is an onsite opportunity and candidates will be required to attend the Edinburgh office on a daily basis.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
