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On-site IT Service Desk Technician
Main Duties & Responsibilities:
- Offer first and second-level IT support via phone, email, face-to-face, and remote desktop.
- Troubleshoot, diagnose, and resolve issues with hardware, software, and business applications.
- Perform hardware and software installations, upgrades, and maintenance.
- Manage user administration and assist with new starter desk setups and organizational changes.
- Identify recurring incidents and propose solutions to reduce them.
- Maintain accurate records of all issues and resolutions using a call management system.
What you will bring:
- Strong customer service skills with experience handling high-demand workloads.
- Good time management, prioritization, and problem-solving skills.
- Proficiency in Microsoft desktop and server technologies (e.g., Windows, Office 365, Teams, Active Directory).
- Experience in 1st Line diagnostics, ITIL Foundation, or Azure Fundamentals is beneficial.
