Legal Enquiries Assistant

Legal Enquiries Assistant

• Location: Edinburgh
• Job Type: Full-time
• Salary: 24,288

Have you come from a customer service or administrative background and are looking for the opportunity to begin a career in one of Scotland's most reputable Business Services organisations? 

One of Reed’s Legal clients is looking to recruit within their Legal Enquiries Team for their dynamic and supportive firm. This role is perfect for individuals who value collaboration, innovation, and professional growth. As a Legal Enquiries Assistant, you will be the first point of contact for their clients, providing essential support and making a significant impact within the firm.

Day-to-day of the role:

• Utilise firms case management system to work in line with set procedures.
• Manage and direct incoming phone calls, emails, and other enquiries from clients, ensuring prompt and accurate responses.
• Serve as the friendly first point of contact for new and existing clients, providing them with information and guidance on the firms services.
• Maintain up-to-date and accurate client files and records, ensuring easy accessibility.
• Assist in drafting and sending out legal correspondence, including letters, emails, and official documents.
• Coordinate with legal staff to ensure client communications are handled efficiently and effectively.
• Handle confidential information with the utmost professionalism and discretion.
• Support the new business team with any additional tasks as needed.
• Track and follow up on client cases to ensure deadlines are met and clients are kept informed of progress.
• Collaborate closely with other administrative staff and legal professionals to ensure a smooth workflow and a positive work environment.
• Participate in team meetings and contribute to the improvement of team procedures.
• Make a fantastic first impression on our clients as the friendly face (or voice) of the firm, showing them our commitment to excellence.

This role would suit a candidate with:

• Excellent verbal and written communication skills.
• Experience of working within a customer services environment.
• Strong organisational abilities with a knack for multitasking and prioritising tasks.
• Comfortable using Microsoft Office Suite.
• Trustworthy with confidential information.
• Experience in a legal or professional services environment is a plus.
• Professional attitude and able to work well under pressure.

Benefits:

• Opportunities for career advancement within the firm.
• Supportive and dynamic work culture that values professional growth.
• Competitive salary and benefits package.

Sound like the role for you?

Apply online TODAY!