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- Provide a reliable business support service through a variety of formats including; telephone, face to face, email, and online.
- Work proactively to facilitate business support for statutory meetings.
- Handle sensitive and personal information in line with appropriate policies and confidentiality guidelines.
- Work within a team of business support staff dealing with customers' issues and service requests through provision of information, guidance, or progressing requests to wider council services.
- Use appropriate systems to process service requests or updates for wider services.
- Work with al business support staff to support new initiatives and the strategic direction
- Ensuring that all customer contact services are planned in a consistent manner
- Organise statutory meetings such as Child/Adult Protection Case Conferences, Looked After and Accommodated Children's Reviews, Fostering and Adoption Panels and Sex and Violent Offenders Reviews.
- Create and update a rota of Chairs, Reviewing Officers, Panel Members and Agency Decision Makers when required.
- Write to those scheduled to attend, arranging suitable dates, in accordance with strict statutory timescales. Organise meeting rooms, waiting rooms and refreshments.
- Collate reports from Social Workers, medical practitioners, police, legal advisers, psychologists, and teachers etc. which will form part of the discussion at the meeting, and circulate agenda and other papers in advance.
- Act as first point of contact on enquiries.
- Attend and minute specialist meetings
- Undertake follow-up administration. Depending on the type of meeting, follow through with legal notifications.
- Both listening skills and the ability to use judgement to differentiate between the important issues and the minutiae of detail are essential to summarise succinctly and accurately information reported by a number of different professionals. Also to record parents' opinions, often expressed in an emotional, angry or distressed manner. The minutes must be to a standard that could be used in court if required whilst remaining accessible and understandable to non-professionals such as parents and family members.
- Experience of taking notes at complex meetings with multi agency attendance.
- A detailed knowledge of relevant computer systems and an understanding of business support is required.
- Demonstrate analytical, problem-solving skills and the ability to assimilate and effectively communicate information to a range of internal and external customers.
- Experience of working in an office environment with a demonstrated ability to meet targets is essential.
- Ability to assist in the review and development of business processes to improve service standards.
- Work with other meeting attendees ensuring timescales are adhered to and all relevant reports and associated paper work are completed.
- Ability to develop knowledge and understanding of the services being delivered.
- Make a range of decisions relating to the provision of business support services.
- Ensure that all relevant legislation, regulations, policies, procedures and other relevant conditions are applied appropriately.
