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Complaints Officer

Davies Talent Solutions
Posted a day ago, valid for 18 days
Location

Edinburgh, City of Edinburgh EH105BP, Scotland

Salary

£190 per day

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Our client, a UK leader in Pensions and Life Assurance, is seeking dedicated Complaint Officers to join their team in Edinburgh.
  • The role involves managing the complete complaints process, from initial receipt to resolution, ensuring fair outcomes while adhering to regulatory guidelines.
  • Candidates should have proven experience in managing regulated complaints, with strong analytical and problem-solving skills, and excellent communication abilities.
  • While experience in life assurance or pension complaints is highly desirable, broader financial services complaints experience is also welcome.
  • The position offers a 6-month contract with a salary of £190 per day, requiring a detail-oriented professional with a customer-focused approach.
Our client is a UK leader in Pensions and Life Assurance, providing innovative financial solutions that help customers secure their financial future. They pride themselves on delivering exceptional customer service and resolving concerns effectively. They're now seeking dedicated Complaint Officers to join the team in Edinburgh.The Role:As a Complaints Officer, you will take ownership of the full end-to-end complaints process, from initial receipt to final resolution, ensuring fair outcomes for customers while adhering to regulatory guidelines. This includes thorough investigation of complaints, engaging with multiple stakeholders, and implementing effective solutions. You’ll play a critical role in upholding our client's reputation for excellence in customer care.Key Responsibilities:
  • Manage the full lifecycle of customer complaints, from initial acknowledgement to resolution and closure.
  • Conduct detailed investigations into complaints to identify root causes and determine appropriate resolutions.
  • Liaise with internal departments to gather necessary information and ensure a seamless resolution process.
  • Maintain accurate records of all complaint activities and outcomes, ensuring compliance with regulatory standards.
  • Identify complaint trends and provide feedback for continuous improvement of processes and services.
About You:We are looking for a detail-oriented professional who is passionate about delivering excellent customer service and can confidently handle the end-to-end complaints process. While experience in life assurance or pension complaints is highly desirable, candidates with broader financial services complaints experience are welcome to apply.What You’ll Need:
  • Proven experience managing regulated complaints, including conducting detailed investigations.
  • Strong analytical and problem-solving skills, with a focus on accuracy and attention to detail.
  • Excellent communication skills, both written and verbal, to handle sensitive and complex issues effectively.
  • Ability to manage multiple tasks, prioritize workloads, and work collaboratively with cross-functional teams.
  • A customer-focused approach and a commitment to delivering fair and timely outcomes
What can we Offer You? 
  • 6-month contract
  • £190 per day, via umbrella 
  • Experience in the Pensions and Invesments space 

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.