Service Supervisor

We are seeking an experienced and dynamic Service Team Leader to join our clients team at Heathrow Airport. This role offers an exciting opportunity to lead a team of up to 12 people in support of our critical service contract at one of the world's busiest airports.

• Lead and manage a team of field service engineers and support staff
• Drive and monitor contractual KPIs and obligations with customers
• Oversee preventative and corrective maintenance activities
• Ensure compliance with health, safety, and environmental policies
• Coordinate resources, tools, and materials for successful service delivery
• Conduct performance evaluations and provide mentorship to team members
• Manage scheduling and time entry for the team
• Prepare and publish monthly performance reports
• Respond to emergency support requests as needed

• Bachelor's degree or 5+ years of related experience
• Minimum 5 years of technical field service experience
• Proven leadership and team management skills
• Strong customer focus and excellent communication skills
• Proficiency in MS Office and aptitude for specialized software programs
• Experience with SVMX for service modules is advantageous
• Ability to work flexible shifts, including 24/7 coverage

• Opportunity to work with cutting-edge security and detection technology
• Career growth and development in a dynamic, fast-paced environment
• Competitive salary and benefits package
• Chance to make a real impact on airport security and operations

If you're a motivated leader with a strong technical background and a passion for delivering exceptional service, we want to hear from you!

To apply, please submit your resume and a cover letter detailing your relevant experience.

Note: This position requires the ability to obtain necessary security clearances.

Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.