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We are looking for an experienced Service Coordinator, ideally someone with a scheduling background as this job will require managing engineers by logging breakdowns and sending them out to sites. You will need to be competent in Excel with a confident on the phone manner. Good UK geographical knowledge would be an advantage.
The role is offered on a temp to perm basis
The company is a leading global manufacturing company, offering full training, full benefits package and a 37.5 hr working week, pension, Contributory pension, Free office parking EV charging available, well-being service and Modern office and facilities. Great company culture truly values their staff with very high staff retention.
Duties to include
- Liaise with customers to book in all PPM visits and repair visits; via customer portals as required
- Speak with engineers daily regarding pre booked jobs
- Call Centre - log callout rota onto their system and amend when
necessary. Each morning check reports, log callouts not issued to engineer and action any outstanding items
- Take all incoming phone calls to service office and deal with service enquiries
- Despatch call outs and emergency entrapments to either inhouse engineers or raise PO’s for third party providers
- Complete / Close down Worksheets daily
- Check timesheets for compliance and issue to Manager for approval
- Send worksheets to customers
- Manage 3rd party call centre for night call rota
- Deal with subcontractor queries
- Order engineer uniforms and PPE
- Maintain Vehicle fleet and van stocks and co-ordinate repairs
- Customer reports/information - Monthly KPI reporting.
- Compile callout listing with values to obtain a PO from the customer.
Essential Requirements
- Good level of customer service
- Prioritise and plan work schedule in advance
- Work from own initiative with minimum supervision
- Flexible in job approach
- Ability to work to deadlines under pressure
- Communicate precisely both in writing and verbally, with staff and customers
- Work as a team member within a medium sized global organisation
- Computer literate in the use of Microsoft Office
