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25,500 per annum
Monday - Friday, 09:00 - 17:00
Egham
Key Responsibilities:
- Input and cleanse data in SAGE 200, the company's ERP system.
- Provide general office support, including answering phones, assisting field engineers, and aiding the contracts team with customer inquiries to the best of your ability.
- Prepare quotes, process small part orders from customers, and issue invoices accordingly.
- Handle sales orders from contracts managers by registering orders, creating quotes (as needed), confirming orders, issuing delivery notes, and generating invoices.
- Manage service and maintenance cases through Sicon.
- Handle the return of goods for repair, warranty, or service.
- Allocate stock to contracts as needed and assist in maintaining accurate stock records.
- Investigate and resolve customer inquiries, ensuring a satisfactory outcome.
- Identify areas for improvement in current workflows and systems.
- Take ownership of mistakes, resolving or escalating them as necessary.
- Ensure the continual accuracy of all data handled.
- Work closely with the Systems Manager, Stores team, Account Managers, Contract Engineers, and Director to meet customer needs.
- Provide coverage for colleagues during their holidays or absences.
- Foster and maintain effective working relationships across departments.
- Assist with any other tasks as directed by the Contracts Engineer or Director to ensure smooth departmental operations.
- Adhere to all statutory, company, and regulatory health and safety rules. Ensure appropriate PPE is used when necessary and escalate unresolved issues to management or the Health & Safety Manager.
- Continually enhance your skills and experience, and complete training as required to support personal and departmental growth.
- Maintain high standards of behaviour, uphold company values, and promote equal opportunities for all.
If you possess the required skills and experience for this role, we invite you to apply and become part of a dynamic team.? Please click apply or contact Stacey Weatherstone to find out more!?????
