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Freightserve recruitment are looking for an Operations Supervisor who has experience within both Import and Exports. The company are a well-established Freight Forwarder based in the Egham, Surrey area.
Key duties and responsibilities:-
• Involved in day-to-day operational activities
• Client Liaison and escalation point for problems.
• Effective and efficient supervision of the operational team.
• Ensure service levels are maintained.
• Support the team in their daily duties.
• Address failures and analyse root cause.
• Analyse trends on conformance failures to implement change.
• Deal with non-standard issues as they arise.
• Train new staff in company procedures.
• Empower staff and encourage progression.
• Identify and implement new procedures.
• Identify potential sales opportunities and signpost them to the correct departments.
• Support the Operations Manager.Person Specification:-
• Supervisory experience• Clear communications skills, with the ability to influence others.• Leads by example, encouraging and coaching others to communicate effectively with the right people, at the right time using the right medium.• Able to present arguments in a grammatically correct, structured and easily understood way.• Is personally committed to and actively works to continuously improve themselves.• Understands that different situations and levels may call for different skills and approaches; can work to deploy strengths; and can work on compensating for weaknesses and limits.• Able to build relationships with team members, along with celebrating and rewarding success.• Confidence to make innovative changes to achieve business success.
- Experience at a small/medium size forwarder is vital.
- Knowledge of all modes Air, Sea, Road Import and Export.
- Must be willing to check emails/monitor out of hours.
Working hours are Monday to Friday 9:00am - 5.30pm
They will be the opportunity to have hybrid working in the future
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.
