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Aftersales Administrator (No Sales involved) (customer-Focused Role
Join a Growing, Supportive Team in a Well-Established Business
Are you an organised and customer-focused professional looking for a rewarding role in aftersales administration? We are excited to be recruiting for our client, a respected and growing company known for its outstanding service and industry expertise.
This is a fantastic opportunity for an experienced Aftersales Administrator who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering top-quality customer support.
About the Role
As an integral part of the aftersales team, you will ensure customers receive first-class service and seamless support. Your role will involve handling enquiries, coordinating bookings, processing warranty claims, and working closely with internal teams to maintain smooth operations.
Key Responsibilities
- Act as the first point of contact for aftersales queries, delivering excellent customer service
- Manage the workshop diary and schedule vehicle appointments efficiently
- Handle warranty claims and liaise with manufacturers
- Prepare estimates, invoices, and maintain accurate records
- Work closely with workshop technicians, sales, and parts teams to provide outstanding aftersales support
Who We Looking For
- Previous experience in an aftersales or customer service role
- Strong IT skills, including proficiency in Excel
- Excellent communication and organisational abilities
- Ability to multitask and manage a busy workload effectively
- A keen eye for detail and a proactive, problem-solving approach
Why Join Us
- Be part of a welcoming, family-run company that values its employees
- Competitive salary of £26,000 - £28,000, based on experience
- Company-branded workwear provided
- Great employee benefits, including a company pension and on-site parking
Hours and Flexibility
- 40 hours per week
- Flexible hours available between 8 AM and 5 PM.
- Saturday morning cover on a rota basis, with time off in lieu available
Ready to Apply
If you are an experienced Aftersales Administrator with the skills and passion to succeed, we would love to hear from you. Apply today and become a valued part of this growing team.
