Office Supervisor: Are you a highly organised and client-focused individual with a passion for leading and motivating teams? This Office Supervisor role is a varied and involves managing and overseeing the administrative and client-facing functions of this chemicals business in Elland and plays a key role in coordinating with the operations team to align office functions with overall business objectives. WHAT’S ON OFFER?

Full-time / Permanent
Competitive Salary
Based in Elland
Flexible Hours – Monday-Friday
Hybrid working (must be based within easy commute of Elland)
Generous holiday allowance with buy/sell holiday scheme.
Genuine professional development opportunities through external training and internal career development programmes
Mental health initiatives, including free therapy/counselling
Physical wellbeing initiatives including active support and challenges

If you provide exceptional client service and building strong, lasting relationships, then this Office Supervisor role could be for you. RESPONSIBILITIES

Supervise and support the Account Managers, ensuring effective client management and administrative operations.
Conduct regular performance reviews, set objectives, and provide training and development opportunities for team members.
Foster a collaborative and efficient team culture focused on delivering excellent client service.
Oversee the management of client accounts, ensuring accurate and timely processing of sample requests and related documentation.
Acting as the primary point of escalation for client issues, resolving concerns effectively and professionally.
Support month-end reporting, invoicing, and other financial administration tasks.
Ensure office staff adhere to all health, safety, and compliance policies.

YOUR BACKGROUND Must have:

Proven experience in a supervisory role within a sales / customer support office environment.
Leadership and supervision skills.
Strong organisational abilities.
Multitasking capabilities.
Excellent communication and interpersonal skills.
High attention to detail.

Nice to have:

Experience with stock and order management systems
Familiarity with health and safety regulations in office environments
Familiarity with HR procedure and legislation.
Background in Chemical, Manufacturing or relevant sectors.
Full UK Driving License

ABOUT THE COMPANYThis chemicals business based in Elland provides a complete solution to sample management. They work closely with clients, delivering sampling campaigns that meet specific business demands in a range of specialisms within the chemical industry. Headquartered in the heart of England, they offer our services globally. As part of a larger group of companies, they are a friendly team with an innovative culture that works together to get things done. They trust everyone equally and fairly and encourage our people to be truly creative and think outside the box. If you meet the essential requirements and excel at fostering a positive and collaborative work environment where everyone feels valued and supported, then we would like to hear from you. Please apply with an up to date, well-presented CV. If shortlisted, our client will contact you to discuss the role and your experience further. Key Appointments UK Ltd will assess your suitability for the role based on the information contained in your CV and application. This includes skills, experience, education, and location. By applying for this role, you give consent for your CV to be processed by Key Appointments for recruitment purposes only. We often work with third parties who may contact you about this role. Our full Privacy Policy is available at key-appointments

Office Supervisor

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Office Manager

Office Manager