Field Support Engineer

Field Support Engineer

We are seeking a dedicated Field Support Engineer to provide second-line IT support and expertise to educational institutions and select corporate clients across Merseyside. This role is ideal for a tech-savvy professional who thrives on solving problems, enjoys a dynamic work environment, and has a passion for empowering schools and businesses through tailored IT solutions.

Role Overview:
As a Field Support Engineer, you’ll be the primary technical point of contact for a range of clients, focusing primarily on schools and other educational organisations. You will manage IT systems, troubleshoot issues, and provide hands-on support during regular on-site visits. This role also includes opportunities to work on IT projects with corporate clients, offering variety and challenges to expand your expertise.

Key Responsibilities:

• Deliver second-line IT support to schools, universities, and corporate clients.
• Maintain and optimise IT systems, networks, and infrastructure for reliable performance.
• Conduct on-site visits across Merseyside, providing technical support and IT consultancy.
• Troubleshoot and resolve hardware and software issues efficiently.
• Support and configure IT solutions, including cloud platforms (Office 365, Google Workspace), server systems (Windows Server, Active Directory, DNS, DHCP), and educational technologies (e.g., MIS, Paxton Systems).
• Work with staff and clients to ensure IT solutions meet their needs and expectations.
• Stay up to date with industry best practices and proactively recommend improvements.

Skills & Experience Required:

• A minimum of 5 years’ experience in IT support, preferably within educational environments.
• Strong expertise in network management, server administration, and cloud platforms.
• Familiarity with Smoothwall, Aruba switches, and educational IT systems.
• Proficient in Mac management, MDM tools (e.g., Jamf), and print management systems (e.g., Papercut).
• Excellent problem-solving and troubleshooting skills.
• A client-focused mindset with the ability to communicate clearly and effectively.
• Full UK driving licence and access to your own vehicle for travel.

What’s in it for You?

• Competitive salary with opportunities for performance-based bonuses.
• Comprehensive benefits, including private medical and dental insurance.
• A generous pension scheme to support your future.
• Flexible working hours—no weekend shifts!
• Paid bereavement leave and access to team-building events.
• Free on-site parking for ease of travel.