Customer Service Advisor

Customer Service Advisor 

OA are recruiting for a Customer Service Advisor  to join our client’s growing team!

Our client provides cutting-edge on-site wireless communication solutions, including paging systems, two-way radios, critical alarms, call button solutions, and Gen2 messaging and alarm monitoring software. Their solutions are trusted by 5-star hotels, investment banks, leading retailers, super-yachts, football stadiums, museums, and global restaurant groups

Location: Borehamwood

Hours: Monday to Friday 9am-5:30pm. Office based.

Salary: £26,000-£29,000 – depending on experience

Customer Service Advisor - Benefits:

• 20 days annual leave + bank holidays
• Onsite parking 
• Social events 
• Pension

Customer Service Advisor - Key Responsibilities:

• Work closely with Senior Account Managers and the Sales Support team to gain in-depth knowledge of products, systems, and solutions, with structured training across departments.
• Manage sales administration tasks, including raising quotations and sales orders, CRM updates, research, documentation, and diary management.
• Make calls to internal and external stakeholders to confirm installation dates, parts availability, and other relevant details.
• Handle inbound client calls when required to support Account Managers and colleagues.
• Liaise with Sales, Warehouse, Logistics, and Shipping teams to ensure smooth operations.
• Maintain accurate client records, updating CRM systems with appointment details, documentation, and relevant communications.

Customer Service Advisor - Skills and Experience:

• You’ll need a minimum of three years’ experience of sales support (ideally in a technical, manufacturing, or engineering environment)
• Experience in a process-driven environment (ISO preferred) with good understanding of workflow methodology
• Excellent attention to detail – product codes and strong numeracy essential
• Proficient with MS Office 365, MS Teams, CRM/SOP data entry (Sage ideally, or similar)
• Customer-focused professional telephone manner
• Strong written and verbal communication skills are required as you will work with other teams internally as well as our customers

If you are interested in this position, please apply online with your CV.

BARNPERM

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