Customer Service Representative

Australasian Recruitment Company

Posted 7 hours ago, valid for 2 days

London, Greater London EC1R 0WX

£15.52 per hour

Part Time

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CUSTOMER SERVICE REPRESENTATIVE: We are offering a temporary Customer Service Representative role from 10th to 19th March, with a competitive rate of £15.52 per hour. Join one of the UK’s longest-running event organizers, known for hosting over 50 events worldwide. You will support two major events at ExCeL London! The role offers hybrid working, with a mix of in-office and remote work. Don’t miss this exciting opportunity! CUSTOMER SERVICE REPRESENTATIVE ROLE:

Managing four email inboxes and responding to customer enquiries and queries while working within a team of four
Actively seeking and obtaining missing information from event-registering customers
Managing inbound and outbound phone calls and handling all calls in a professional and calm manner
Handling customer complaints
Assisting with the verification of registering customers
Attending the event on-site to assist as an information point
Assisting with live verification on-site at the event
Working accurately and managing and updating data correctly on an internal system
Working independently to complete a high volume of tasks within a set timeframe

CUSTOMER SERVICE REPRESENTATIVE ESSENTIALS:

Minimum 12 months of proven customer-facing experience in an office environment
Must have your own laptop that can run Microsoft Office 365
A clear communicator in both written and verbal English
Confident with phone calls, both outbound and inbound
Must be confident in handling difficult conversations over the phone
Events experience is preferred

If you feel that you fit the above criteria then please apply today by submitting your CV to us. Please note due to the high volume of applications that we receive only successful applicants will be contacted. For information on how we process personal information please refer to our website: How We Use Your Personal Information. At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.