Back to search
Looking for your next challenge in customer support? Want to join a fast-growing company where your work truly makes a difference?
This is an incredible opportunity for a Junior Customer Support Representative to be at the heart of a dynamic, customer-first team. You'll be the go-to person for customers, ensuring they get the most out of the company's products and services. If you thrive on solving problems, delivering top-tier service, and working in a fast-paced environment, this role is for you!
What You'll Be Doing:
- Delivering first-class customer support - Answer queries via phone, email, and Teams with professionalism, speed, and enthusiasm.
- Empowering customers - Lead online training sessions and help new customers hit the ground running.
- Championing customer feedback - Spot patterns, report insights, and help shape product improvements.
- Collaborating across teams - Work closely with the Customer Success and Technical teams to resolve issues quickly.
- Supporting a seamless onboarding experience - Assist with documentation, invoicing, and setting up direct debits for new clients.
- Keeping records accurate and up to date - Use the company's CRM system to log interactions meticulously.
- Enhancing customer resources - Help create and refine FAQs, support guides, and knowledge base articles.
What You'll Bring:
- A customer-first mindset - You genuinely care about providing outstanding service.
- Exceptional communication skills - You can break down complex information into simple, clear advice.
- Problem-solving ability - You enjoy thinking on your feet and finding creative solutions.
- Tech-savviness - Comfortable using software and always keen to pick up new tools.
- Initiative and teamwork - You can work independently but also thrive in a collaborative team.
- Resilience and adaptability - You stay focused in a fast-moving environment.
- A positive, can-do attitude - You bring energy, enthusiasm, and a proactive approach to your work.
The Details:
- Salary: 25,000
- Bonus: Performance related
- Location: Ely - 1 day per week onsite
- Great career growth potential in a supportive, customer-driven environment
Keywords:
Customer Support, Customer Service, SaaS Support, Technical Support, Client Support, Customer Success, CRM, Troubleshooting, Software Support, Onboarding, Training, Customer Engagement, Customer Experience, Problem-Solving, Communication Skills, Teamwork, Tech-Savvy
If you're ready to make an impact and grow your career, apply now!
BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.
