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Domestic Abuse Advice Line Worker

Supporting Futures Consulting Ltd
Posted 13 days ago, valid for 7 days
Location

Emsworth, West Sussex PO10 8DH, England

Salary

£23,581 per annum

Contract type

Full Time

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Sonic Summary

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  • The role of Advice Line Worker is based in Havant and offers a salary of £23,581.38.
  • The position is a fixed-term contract until May 2025, with an immediate start date.
  • This post is exclusively open to female applicants as per the Equality Act 2010 requirements.
  • Candidates should have experience working or volunteering in a support-focused role, particularly with vulnerable individuals.
  • The successful applicant will provide high-quality support services, conduct risk assessments, and manage client referrals.

Role:                Advice Line Worker

Based:             Havant

Rate:                £23,581.38

Start Date:       ASAP

Duration:          FTC until May 2025

*This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Our client, a well-respected charity, is looking for a Advice Line Worker to provide a high quality support service to IDVA and Outreach Services. This will include taking referrals, contacting clients and identifying risk and needs and uploading information to our secure case management system.

Synopsis of duties:

  • Take referrals and contact clients, conducting Risk Assessments and a holistic needs assessment, uploading information to the secure case management system and identifying the most suitable service for each individual.
  • To use assertive engagement techniques and address concerns of people referred to maximise take up of the support services.
  • To contact individuals referred to the HRDA (High Risk Domestic Abuse) meetings to explain the process, gather information and ascertain what the individual wants shared within the meeting.  To also contact them following the meeting to feed back the outcomes.
  • To allocate clients to IDVA and Outreach services as appropriate, based on needs and risk.
  • To provide immediate safety advice when necessary

Essential requirements

  • An understanding and awareness of the needs of women, men and children of all ages who have experienced domestic violence
  • Working/volunteering in a support-focussed role
  • Providing support to vulnerable people under stress
  • Demonstrable experience of supporting individuals within the context of a helping environment, both face to face and on the telephone

Supporting Futures Consulting acts as both an agency and employer.

 

 

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