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Client Advisor
Location: Hybrid / Leicester office 2 days per week, LE19 1SU
Salary: Competitive, DOE + Excellent Benefits!
Contract Type: 12 month fixed term contract, Full Time
What We Can Offer You: Hybrid Working, Performance-Related Bonus, Life Assurance, Additional Holiday Purchase, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers, and Access to Wellbeing Resources!
Why Do We Want You?
We’re looking for a detail orientated Client Advisor to delight the customer with timely delivery of quality MS products.
Specifically you will be supporting in the fulfilment of client product and services, and the production and delivery of other MS products
Please Note: Internally this role is referred to as Marketing Services Advisor.
To complete your application, you will be redirected to Wilmington plc’s career site. We shortlist all applicants who meet the essential role criteria, and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked “apply”!
Job purpose, tasks and responsibilities
You will be responsible for:
- Handling design briefs from third party stakeholders for new and upgrading of existing, client websites
- Delighting the customer in all aspects of the production and delivery of all other MS products
- Dealing with technical queries on websites
- Liaise with editorial team and Accsys to create a content wireframe, approve with client
- Supporting clients with website going live and queries
- Post social media product posting, create the renewal on a spreadsheet, work with Social Pilot, Facebook, LinkedIn and Twitter
- Ensuring products are exactly to the clients' specification
- Excelling customer delight in the timely delivery of MS products
- Support the delivery of the TaxApp. Ensure it is live, apply updates, ensure content pull-throughs
- Run digital data for design team / Run suppress lists for marketing mailshot campaigns
- Create HTML and plain text files for monthly products
What’s the Best Thing About This Role?
You will be working in a fast paced, forward thinking team who have a passion in providing high customer service and strong client relationships.
You’ll also have the opportunity to collaborate with internal Marketing, Sales and Design teams on products that you will be offering your clients.
What’s the Most Challenging Thing About This Role?
This is a busy and fast paced role, and you will need to be highly organised and be able to prioritise with strong communication skills.
You will be joining the team as they enter into a digital transformation as new system will be introduced, which, in turn will create new processes and ways of working for you to take onboard.
What We’re Looking For
To be successful in this role, you must have the ability to:
- Gain knowledge of the MS products and the of delivery methodology
- Gain knowledge of the input requirements to support excellent product production on time, every time
- Demonstrate strong time management skills
- Be able to competently use SalesForce for reporting to monitor the progress of products
- Be resilient as this role requires a lot of back and forth for client renewal of their MS products
To be successful in this role, it would be great if you have:
- Experience in the accounting industry
- Experience of providing customer service and building client relationships
- Knowledge of Salesforce
We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.
About Us
Mercia, part of Wilmington plc, provides expert-led, professional training solutions across multiple industries.
With a commitment to integrity, inclusivity, and professional development, we’re dedicated to helping individuals and businesses achieve their highest potential.
Wilmington plc is a global organization driven by shared values and a culture of support and respect.
Find What You’re Looking For
We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you? Join us to achieve more in your career, with mutual respect, support, and fair rewards.
Click on “APPLY” today!
