Job Title: Business Services Manager (Office Manager)Location: Harlow (Hybrid Working Available)Salary: £40,000 per annumEmployment Type: Full Time, PermanentStep Up Into Leadership – Lead the Function, Drive the ChangeAre you a Senior Administrator or Office Manager with team leadership experience, ready to take the next step in your career?This is a brilliant opportunity to move into a formal people management role, where you can make a real impact—shaping processes, leading high-performing teams, and delivering outstanding service in a fast-paced, operations-focused environment.Perfect for someone who understands the detail, thrives on structure, and is ready to take full ownership of operational delivery.About the Role:As Business Services Manager, you'll be responsible for the day-to-day leadership of both the Service Administration and Costings teams. Your focus will be on ensuring seamless service delivery, operational efficiency, and commercial accuracy.You’ll be joining a supportive and forward-thinking organisation, with the flexibility of hybrid working (a blend of home and office-based), and a clear opportunity to develop your leadership career in a business that values initiative, ownership, and collaboration.Key ResponsibilitiesTeam Leadership & Development:

Lead, mentor, and support team leaders and their teams
Set clear goals and drive a high-performance culture

Service Delivery Excellence:

Oversee service desk operations: call triage, scheduling, customer communications
Ensure KPIs and SLAs are consistently met

Costing & Commercial Oversight:

Manage job costing accuracy and alignment with contract rates
Ensure timely and correct applications for payment

Operational Performance & Insight:

Analyse performance data, identify trends, and lead improvement initiatives

Cross-Functional Collaboration:

Liaise with operations, engineering, procurement, finance, and other internal stakeholders

Stakeholder Communication:

Maintain open, consistent communication with teams and customers

What We’re Looking For:

Experience in a customer service or operational leadership role (contact centre or service environment preferred)
Background in administration or office management with responsibility for team performance
Strong interpersonal and communication skills with the ability to influence across all levels
Commercial awareness and an understanding of SLAs, costings, or contract delivery
Proactive, analytical, and solutions-focused
Proficient in Microsoft Office, especially Excel; experience with Tesseract 5.1 is a bonus

What’s on Offer:

Competitive salary of £40,000 per annum
Hybrid working – split between the Harlow office and home
A key role in a growing organisation, with real influence over operational performance
Supportive and collaborative team culture
A clear development path with senior leadership support

Sound like your next step?If you’re ready to lead, make change happen, and build a career in operational management—we’d love to hear from you.Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.

Business Services Manager - Harlow