Customer Relationship Administrator

Great chance someone with office-based administration experience to break into the UK’s biggest sector and also work in a role where you hot-desk, sitting amongst a range of teams, quickly building up contacts/exposure

• Job Title/Location: Customer Relationship Administrator, Epsom/WFH
• Salary: £25,000 - £27,000
• Office/WFH: Average working week is 4 days office, 1-day WFH once training is complete
• Requirements: Good administrative experience, ability to work independently with strong communication, MS Excel and writing skills
• Role Snapshot: Support two colleagues who are regularly out of the office, around the UK. You will often work unsupervised, dealing with administration, management information (MI), customer liaison, preparing bespoke customer letters, regularly using MS Excel

The Company: A highly professional financial services company, having expanded healthily over the last few years. A highly ethical business, genuine onus on looking after customers with a positive, professional and friendly feel within the office.

The Role: The Customer Relationship Administrator role is based around supporting two colleagues, in a team of three, these colleagues regularly being out of the office and meeting customers all around the UK, so it is down to this person to hold the fort at Head Office. Key responsibilities include:

• Support colleagues with complex mortgage administration, including all aspects of both pre & post meeting administration, including letter writing, phone calls, emails & identifying & updating relevant data as required.
• Provide support with research and preparation of all forms of Management Information (MI), including team, management & board reports as necessary. You would also provide any necessary statistical information and work on legal recovery procedures relating to mortgage redemptions.
• Prepare/issue standard or bespoke letters/emails to customers as appropriate.
• Responsibility for the ongoing administration and contact strategy for all building insurance mailing incl. the accurate maintenance of spreadsheets and the company’s records as necessary.

Skills / Experience Required: For this Customer Relationship Administrator role our client requires strong administrative experience, someone who can take the initiative & work independently with good communication and MS Excel skills. Strong letter writing skills are vital as you will be producing communication to solicitors and customers.

Additional Information: Salary for the Customer Relationship Administrator role is to £27,000 + bonus, pension to 16%, free parking, life & health benefits. A lovely working environment, a progressive business with a track record of training and developing people.Please apply below.

The Customer Relationship Administrator role is only one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 30 years of experience in this field. Areas of focus include administration, compliance, business analysis, customer service, project/programme management, paraplanners, sales support, marketing, underwriters and group risk/employee benefits related roles. Check the website and feel free to call Darren Snell at any time.