Back to search
Client Relationship Manager
- Location: Epsom, Surrey
- Job Type: Full-time
Joining a leader in providing managed solutions within the telecoms sector globally. We are seeking an experienced Client Relationship Manager to enhance strategic relationships and drive client satisfaction across designated clients at a global level. This role is ideal for someone who excels in client management and is focused on fostering long-term relationships.
Day-to-day of the role:
- Develop and implement major account strategies to enhance client engagement and satisfaction.
- Identify and understand client needs to proactively manage and resolve issues, ensuring a high level of client retention and satisfaction.
- Collaborate with various teams including new business teams, Enterprise sales teams, and the Delivery unit to ensure proposals meet customer requirements.
- Maintain and deepen relationships across all decision-making levels within the client organization to maximize account development.
- Work with channel partners to discover and develop new business opportunities.
- Produce case studies and customer-focused PR activities to showcase Penta Consulting's capabilities.
- Lead and mentor a team, focusing on developing their client management skills and enhancing team performance.
Required Skills & Qualifications:
- Proven experience in client relationship management within the IT/Technology sector, such as IT services, managed services, SaaS, or Cloud computing.
- Strong ability to engage with clients and develop strategic account plans.
- Demonstrable experience in managing client relationships, with a track record of maintaining and enhancing client satisfaction.
- Excellent communication skills, capable of building rapport through phone, email, and in-person interactions.
- Ability to manage multiple client accounts simultaneously within a demanding cycle.
- Experience in strategic planning and collaboration with multiple stakeholders.
- Professional training in client relationship management and a deep understanding of client servicing processes.
Benefits:
- Competitive salary and performance incentives.
- Opportunities for professional growth and leadership within a dynamic international company.
Engaging work environment where innovation and proactive client engagement are valued
