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Customer Support Administrator

Optima Recruitment
Posted 14 days ago, valid for 5 days
Location

Epsom, Surrey KT18 7EW, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • This is a rare opportunity to join a leading employer in Epsom as an experienced administrator.
  • The role requires strong interpersonal skills and proficiency in Excel, with a salary range of £25,000 - £27,000 depending on experience.
  • Candidates should have strong administration experience and be able to work independently while maintaining high attention to detail.
  • The position offers a hybrid work model after probation, with 23 days of holiday plus bank holidays, and free parking.
  • To apply, candidates should be prepared to assist with complex administration tasks and support various departments.

A rare opportunity to join this leading employer. This role would suit an experienced administrator who has excellent interpersonal skills as well as being a competent user of excel.

  • £25,000 - £27,000 (DOE)
  • Based in Epsom
  • Hybrid after probation (1 day WFH)
  • 23 days holiday + bank holidays
  • Monday - Friday, 9am - 5:30pm
  • Free parking

Job specification:

  • Assist Managers with complex administration.
  • Support all aspects of pre- and post-meeting tasks, including correspondence, phone calls, emails, and updating relevant data.
  • Help with research and preparation of management information, including team, management, and board reports.
  • Prepare and send standard or customised letters and email responses to customers.
  • Maintain accurate records and spreadsheets.
  • Provide support to colleagues and departments.
  • Assist in training colleagues as needed.
  • Build and maintain professional relationships with third parties.
  • Attend internal and external meetings as required.
  • Perform any other tasks assigned.

Person specification:

  • Strong administration experience.
  • High attention to detail and accuracy.
  • Professional, patient, and calm under pressure; able to work independently.
  • Strong organisational, time management, and prioritisation skills.
  • Effective communication in all formats (phone, email, letter, face-to-face).
  • Confident in decision-making and making recommendations.
  • Ability to build and maintain positive relationships with colleagues and customers.
  • Quick to learn new skills and adapt as needed.
  • Strong analytical skills with the ability to research and gather data from various sources.
  • Proficient in Excel, with experience creating and maintaining spreadsheets and preparing MI (including graphs).

Additional Information:

  • Private Medical Insurance
  • Income Protection

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.