Operations Coordinator - FTC till end of October 2025 (Maternity Cover)

Operations Coordinator - FTC until end of October 2025 (Maternity Cover)

• £30,000 - £33,000 (pro rata)
• Fixed Term Contract until the end of October 2025
• Near Epsom, Surrey (location is most easily reached by own transport)
• Hybrid working (3 days a week in the office)
• ASAP start
• Generous benefits package (Pension, Birthday voucher, discounted onsite gym membership, subsidised Café and Canteen, 25 days holiday (pro rata) + all bank holidays)

TLP have been working with Toyota (GB) PLC for over 25 years and are a trusted partner. This role will be employed by TLP (secondment to Toyota (GB) PLC)

Role in a nutshell: In this role, you will be working closely with all areas of the business to support the field team. Ideally you will have an understanding of Power BI (you can learn this in the role) and Excel (you should have intermediate Excel - Pivot tables, VLOOKUPS), to produce reports and analyse trends, enabling the field team to effectively performance manage the Toyota car dealerships.

A bit about Network Operations: The department purpose is to coach, motivate and influence business transformation with the Car Dealerships. This involves working with all areas of the business to implement and improve operational programmes and strategies to deliver business transformation.

About you:

• Customer first approach and mindset
• Strong organisational, communication, influencing and personal time management skills
• Strong analytical skills & ability to interpret data to spot trends and make recommendations
• Proactively improves communication channels between field operations and Head Office teams, identifying better ways of working
• Demonstrates ability to work in the Field as part of future Career plan
• Ability to take an initiative from proposal through to feasibility, development and implementation
• Ability and willing to travel to nationwide departmental and regional meetings (up to once a quarter)
• A strong understanding of Microsoft Excel

What you’ll be doing:

• To use business tools such as Power BI to produce reports and analyse trends, to support the extended field team to effectively performance manage the Network.
• Providing administrative and operational support to the Senior members of the team and contributing towards the achievement of national objectives.
• You will be the contact point for the field team for operational based day to day enquiries.
• Operational support will also extend to the Car Dealership query handling, liaising with the Customer and Network Support team, and acting as a support contact for Network Partners on operational issues.
• Co-ordinate field team feedback on a variety of topics, communicating with the appropriate audience within Toyota ensuring understanding and enabling improvements in processes.
• Spend time with: Sales Performance, After Sales Performance and Partner Performance Managers to understand the impact of introduced initiatives.
• Ensure collated best practice from the field is shared consistently and appropriately under the guidance of the your line manager.