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Front of House Manager
HOURS: Full time/Flexible Applicants MUST be available to work evenings and weekends.
LOCATION: More Lane, Esher, Surrey, KT10 8AN.
SALARY: Ā£Competitive.
Daytona Sandown Park is currently looking for a professional, confident, and reliable Front of House Manager to join their busy Front of House team. Daytona is a dynamic and sometimes demanding environment that requires energetic, enthusiastic, and ambitious individuals with the ability to thrive under pressure.
Key success criteria for this role include:
- To ensure the smooth and efficient running of the Reception and Front of House areas.
- To prepare and manage reception staff and to ensure correct staffing levels are maintained.
- Ensure the FOH team delivers first class service to our customers.
- Provide training and induction to all new and existing reception staff whilst developing training to suit the needs of the business and HR.
- To set targets and monitor active selling within the Front of House team in line with company targets.
- To oversee the presentation of facilities to an exceptionally high standard.
Candidate profile:
- Be from a customer focused background (hospitality preferred) with proven ability to drive standards forward whilst ensuring the management and development of the team through training and coaching.
- Have excellent written and verbal communication skills
- Demonstrate a positive, friendly, and professional manner and culture.
- Be able to develop and deliver customer service and sales training to Front of House staff
- Be required to devise and implement procedures.
- Have the ability to manage and monitor sales targets for the FOH team
- Be able to recruit, train, manage and monitor the Front of House team whilst ensuring on-going succession planning.
- Must be able to work flexible hours for a 7-day operational business.
- Have sound knowledge of Word and Excel
- Be a strong and charismatic individual.
How to apply:
If you are interested in this role, please send your CV and covering letter with salary expectation quoting job ref: FOHMSP24.
Full training on product knowledge and services will be given. A full job description of the role is available on request.
We look forward to hearing from you.
