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Your new companyYou will be joining a dynamic and well established manufacturing company in Evesham, who are looking to add to their service team due to sustained growth. This is for a full-time role, working in the office on-site and being a pivotal part of the business function.
Your new roleYou will be responsible for supporting the existing customer base and wider service/sales function with queries, management of parts and engineer visits. Key duties will include:
- Processing a high-volume of emails, both internally and externally.
- Taking incoming and making outgoing calls.
- Troubleshooting & assisting customer enquiries.
- Scheduling technician appointments & processing job cards.
- KPI reporting warranty claims with monthly postings.
- Managing parts & components stock portfolio.
- Receiving and processing orders from customers.
- Booking engineer visits and instillations.
- General administrative tasks.
What you'll need to succeed The following qualities and experience will be required to thrive and develop in this role:
- Proven experience in an administration role with customer service expertise.
- Must be detail oriented.
- A hard-working, resilient and focussed person with a willingness to succeed.
- Excellent communication skills and a high regard for customer service levels.
- Polite, courteous manner with customers and colleagues.
- Strong organisational skills and ability to prioritise your own workload.
- Strong IT skills, including Microsoft Excel and Outlook.
- Have a full, valid driving licence with access to your own vehicle.
What you'll get in returnYou will be working with an experienced, supportive and driven team who will champion your success. This role also benefits from 23 days of annual leave plus bank holidays and free on-site parking.
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
