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- Manage, direct and support QA team members
- Manage the active portfolio of current customer quality issues and complaints
- Lead Quality Review Meetings with key Customers as required
- Overall accountability for containment and control of Non-Conforming Product, Rework and Scrapping Authorization
- Support the Systems Manager by ensuring compliance to the QMS System, and AIB and BRC Standards.
- Collaborate with Customer Services to facilitate the registering of Customer Incidents in SFDC/KMS and engaging Operations in conducting Root Cause Analysis and implementation of Corrective and Preventive Actions for external quality issues.
- Participate in Internal Audits as per Internal Audit schedule.
- Assist Customer Services with Quality & Technical related enquiries / complaints
- Support Operations in communication of Quality issues at Tier 2 Meetings and shop-floor briefs
- Prepare Presentations for Customer Visits and Customer or Employee Workshops
- Training and Development of Quality Team
- Previous experience as a Quality Manager within a manufacturing background, preferably in packaging
- 3 years’ experience managing and developing a team.
- Good computer skills required.
- Qualification in Quality Management ideally with good knowledge of Lean Problem-Solving Tools
- Good knowledge of the Printing, Lamination and Slitting processes advantageous
- Leadership, Coaching and Mentoring ability
- Full, clean driving license is essential
- 25 Days Annual Leave plus Bank Holidays
- Company Bonus Scheme – 5% of annual salary
- Pension Scheme – max 8% contribution by Employer
- Death in Service Benefit – 6 x Annual Salary
- Group Income Protection Scheme after 1 year
- Cycle Scheme after 1 year
- Employee Assistance Scheme
- Shopping Discount Scheme
- Discounted Gym Membership
