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Administration

Reed
Posted a day ago, valid for 17 days
Location

Exeter, Devon EX4 2PL

Contract type

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • We are looking for a diligent Administrator to join our Planning Team in Exeter, focusing on reducing failed appointments by contacting customers prior to their scheduled times.
  • The role requires proven administration skills, strong attention to detail, and the ability to work effectively under pressure to meet daily targets.
  • Candidates should have excellent customer service skills and be confident in handling phone communications, with effective written and verbal abilities.
  • The position is full-time at 37 hours per week, with shifts from 7.30-15.30 or 9.00-17.00, and is initially available until June.
  • The salary for this role is competitive, and candidates should have relevant experience in administration or customer service.

We are seeking a diligent Administrator to join our Planning Team. The role involves reducing the number of failed appointments by proactively contacting customers via text, telephone, and email the day before their scheduled appointments. This position requires a keen eye for detail and the ability to manage time effectively under pressure to meet targets.

This role is initially until June. Hours will be 37 per week and it will be based onsite in Exeter. Candidates will work a mixture of the shifts- 7.30- 15.30 or 9.00-17.00- this will be confirmed weeks in advance. 

Day-to-day of the role:
  • Contact customers to confirm appointments through text, calls, and emails to reduce no-shows.
  • Perform data entry tasks with high accuracy.
  • Maintain meticulous records of interactions and communications with customers.
  • Work under pressure to meet daily targets while ensuring attention to detail.
Required Skills & Qualifications:
  • Proven administration skills.
  • Strong attention to detail and data entry experience.
  • Excellent customer service skills, with confidence in handling phone communications.
  • Effective written and verbal communication abilities.
  • Ability to work well within a team.
  • Desirable: Experience with multiple system usage and previous customer service or call centre experience.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.