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JOB TITLE: Customer Service Administrator
LOCATION: Exeter
SALARY: 23,000-25,000 per annum DOE
HOURS: Full time, 08.30am-5.00pm, Monday to Friday
BENEFITS: Good holiday package, pension scheme, modern office with great amenities, free parking, and welcoming environment
THE COMPANY: An award-winning, local company, who really focus on employee wellbeing.
THE ROLE: We are delighted to be recruiting for a Customer Service Administrator for this great Exeter based company. You will be joining a team who all support each other and work towards the common goal in a positive, fast-paced environment. You will be an integral part of the customer service team, providing a first-class service to the business's clients, alongside administrational needs and customer management.
Daily duties will include:
- Answer customer calls, via phone, emails, text and chat service
- Update customer records and maintain database and company system
- Resolve and record any customer queries in a timely manner
- Account manage existing customers ensuring that they are receiving the best possible service
- Respond to email enquiries and general administrative tasks
- Ensure all parts of the customer's order process has been successful
- Process all customer documentation and maintain files and records
The successful candidate:
- Excellent communication skills and telephone manner
- Customer service experience, this could have been gained in hospitality or retail
- Strong IT and MS Office skills
- Willing to learn new systems and undergo training
- A resilient, can-do attitude where no job is too big or small
- Works well in a team, and happy communicating with the wider company
- Takes onboard feedback in order to progress personal development in the role
- A positive disposition and someone who enjoys a fun dynamic environment
If you are interested in finding out more please apply online, email (url removed) or contact the office on (phone number removed).
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