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Are you on the look-out to complement your studies with a Customer Support role that will make a great starting point for your CV? Our client is seeking a detail orientated and customer service driven individual to join their team! Potentially you're a student looking for some work around studies or perhaps you're looking for some entry level work… this could be a great opportunity for you!
JOB TITLE: Temporary Customer Service Support
LOCATION: Exeter, option for Hybrid working
HOURLY RATE: £11.44 per hour
HOURS: Monday to Friday, minimum 20 hours per week
THE ROLE: Office Angels are currently working with an innovative and dynamic company based in Exeter who are seeking a highly organised and customer service driven administrator to join their team. You will be the first point of contact and play a crucial role within this growing business, maintaining a professional presence and providing exceptional customer service and administration assistance. This is a temporary role for a minimum of 20 hours a week spread over the week and can be structured around any exisiting commitments.
MAIN RESPONSIBILITIES:
- Answer customer calls (between 10-20 per day), maintaining a customer focused approach and provide 1st line support (training provided)
- Efficiently respond to customer enquires via phone and email
- Ability to follow a provided template to answer basic customer issues
- Update customer records and maintain database and company system
- Resolve and record any customer queries in a timely manner
- Account manage existing customers ensuring that they are receiving the best possible service
- General administrative tasks
KEY SKILLS:
- Excellent communication skills and telephone manner
- Customer service experience, this could have been gained in hospitality or retail
- Strong IT and MS Office skills
- Willing to learn new systems and undergo training
- A resilient, can-do attitude where no job is too big or small
- Works well in a team, and happy communicating with the wider company
- Takes onboard feedback in order to progress personal development in the role
- A positive disposition and someone who enjoys a fun dynamic environment
BENEFITS: We would love for you to join us! Some of the great perks of temping through Office Angels include...
- Weekly pay
- Access to Boost - our exclusive platform with discounts on hundreds of retailers, a wellbeing hub with recipes, an exercise area, and a mindfulness section with blogs & videos
- Temporary candidate of the month award
- Temporary candidate lunches/treats
- Online timesheets
- Regular pay reviews
- A dedicated consultant as an additional layer of support
If you feel like you have the relevant skills for this role and would like further information, please submit your CV online or send your CV to directly to alternatively contact the team on .
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
