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Have you worked in a helpdesk or similar position? Are you looking for an opportunity that offers progression? Are you passionate about working in a role where you can help others?
If so, this role could be perfect for you!
This is an opportunity for a support driven individual who has worked in a helpdesk or support role to join a national business that develops, implements and supports the technologies necessary to successfully operate a modern forecourt or convenience store.
Their culture is a supportive one and there are many examples of employees that have progressed into senior roles within their business or employees that have been retained by the business for many years.
If progression is important to you, then this role could be of interest as their maybe opportunities to progress into team leader roles or similar in the future.
As the helpdesk specialist you will be responsible for technical support delivery ensuring software/hardware functionality of equipment is delivered as expected. You will provide support to major UK customers as well as providing updates to stakeholders including UK based customers and service operations.
Training for all in house products will be provided, however any technical knowledge would be advantageous.
Individuals from a retail or similar background with a passion for IT will also be considered for this vacancy.
Due to the above, experience of working in a similar role is essential.
This is an office based and home based role 37.5 Hours per week working between the hours of 0900-1700 Monday to Friday, working from home the Monday & Friday.
Due to the hybrid nature of the vacancy you will be required to commute to our clients offices in Exeter. Also includes 2 weekend days a month which will be paid at overtime rate and based working from home. The hours at the weekend are 09:00 - 16:00.
The business does also operate a 1300-2100 and 0700-1500 shift working from home. Although not for definite, you may be required to work these shifts after two months of being with the business. Therefore a degree of flexibility is requested for this opportunity.
Overtime weekdays/weekends at 1.5 Bank Holidays at 2.
APPROX OTE including overtime £27,755+
Job specification
- Providing 2nd line support across multiple sites and users across the UK & Europe.
- Responsible for resolving all service and user requests end to end, with a focus on the companies EPOS systems (Hardware and Software) EFT payment terminals, OPTs, Pumps.
- Ensure all issues are resolved to the customer's satisfaction and expectation.
Personal specification
- Able to work effectively as part of a team.
- Knowledge of and experience of working in a helpdesk, 2nd line support or similar position.
- Passionate about helping others.
- Becomes involved in and contributes to team decisions.
- Offers suggestions to overcome difficulties.
- Remains calm under challenge, with the ability to explain their position when asked.
Please apply for a further conversation regarding company culture, organisational structure, and answers to any other questions you may have at this stage.
Source Talent is acting as an Employment Agency - At Source Talent we try to acknowledge all applications, however unfortunately due to the high volumes expected this is not always possible. If you haven't heard back from us within 7 days, please accept that you have been unsuccessful on this occasion.
