IT Support Engineer

Term: Permanent, full-time (40 hours per week) working Monday - Friday

Salary: up to £40,000 DOE, plus generous company benefits

Closing date: 9:00 am on Friday 4th October 2024

Start date: ASAP

Location: Office based model with flexibility.At Sparx, we love the energy that comes from being together in the office. Collaboration and connection drive our success, so we encourage everyone to be here as much as possible. That said, life happens! If you need to do the school run, wait in for the plumber, or handle an unexpected errand, we get it! Our Responsible Flexibility approach means you can manage those moments without worry—because we trust you to get the job done.

Are you a proactive problem solver with a passion for IT and a knack for collaboration?

If you're excited about making a meaningful impact at Sparx, we want to hear from you!

At Sparx, our mission is to inspire and empower young people to reach their fullest potential. We believe in fostering an environment where future generations can achieve their dreams. So if you’re a customer centric, IT expert that has the drive and passion to support our goals, then you’ve come to the right place!

About the role:

As an IT Support Engineer at Sparx, you will be at the heart of our technical support, ensuring our talented teams receive the highest level of service and support. Your role will involve managing and resolving IT issues, deploying and maintaining a variety of Apple devices, and contributing to the continuous improvement of our IT systems. Reporting to the Senior IT Manager, your mission will be to ensure seamless device performance, promptly address IT requests, and collaborate with third-party suppliers to resolve issues from start to finish

Based at Oxygen House within the vibrant city of Exeter, we focus on offering the best support to our people and having a good presence in the office is just one of the ways we do this. Our office is truly an exceptional space, not only for the amazing people and collaborative environment but it comes complete with a welcoming atmosphere and complimentary organic meals, making it a place we’re sure you'll love to be…and did we mention the onsite gym and fitness centre!

Key Responsibilities

Customer-Focused Support: Provide exceptional IT support to both local and remote users, swiftly addressing and resolving technical issues and responding to help desk tickets in line with department SLA’s.

Innovative Problem Solving: Troubleshoot and resolve complex IT issues, leveraging your technical expertise and innovative thinking to find effective solutions.

Device Management: Oversee the deployment, maintenance, and operational support of various devices, ensuring they are configured and updated to meet user needs. Oversee JAMF Pro for device management, including enrolling devices, configuring profiles, deploying software, and managing updates and patches.

Collaborative Efforts: Work closely with team members and third-party vendors to manage IT requests from start to finish, ensuring seamless coordination and communication. Delivering ongoing support to our amazing teams, addressing individual needs and concerns to optimise their use of our technology.

Continuous Improvement: Assist in the implementation of new systems and services, contributing to the ongoing enhancement of our IT infrastructure.

Documentation and Security: Maintain comprehensive documentation for IT procedures and follow security best practices to protect our data and systems.

If you're ready to be a crucial part of our dynamic team, helping us drive innovation and efficiency, apply now and join Sparx inspiring young learners to fulfil their potential.

About You

We’re looking for someone who is…

Customer Focused: You are customer centric, prioritising user satisfaction by providing prompt, effective and empathetic assistance to resolve technical issues.

Dedicated: Demonstrating a strong commitment to customer satisfaction, you consistently go above and beyond to ensure all issues are resolved thoroughly and effectively.

Problem Solver: Using your knowledge, experience and analytical skills you can quickly identify, diagnose and resolve issues, ensuring minimal disruption to the user’s experience.

Agile and Innovative: You thrive in an innovative environment, adapting to changing priorities, handling multiple tasks simultaneously, and promptly diagnosing and resolving IT issues.

IT Expert: You have a broad range of knowledge and experience in IT; being familiar with system implementation processes, including new applications, hardware, software, upgrades, and deployments.

Benefits of working with us:

We’re about living life, not putting it on hold. Sparx Learning employees have the opportunity to enjoy a whole range of benefits, a few of which include:

25 days annual leave, rising each year with length of service, to a maximum of 30 days, plus the opportunity to buy an additional 5 days leave.

Comprehensive private medical and dental insurance, life assurance, virtual GP and an employee assistance programme.

Company pension.

Enhanced family leave and pay.

Paid sabbatical with qualifying length of service.

Individual Personal Development budget.

Sustainability is something we are passionate about, so we have a range of environmentally friendly benefits including green travel incentives, an electric car lease scheme and cycle to work scheme.

When based in the Exeter office, employees can enjoy locally produced, organic, free cooked meals.