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Job Title: Senior Service Designer
Job Summary & Purpose
This role will be within the Data Provisioning team. Data Provisioning aims to get our client's world-class weather data into the hands of people who can use it to help others stay safe and thrive. As a Senior Service Designer within the Data Provisioning team, you will be responsible for considering the end-to-end journey of the service for acquiring data from the client. The service should be designed to help users achieve their goal of acquiring the data they need, while also delivering our client's goal of using their data to create social value and economic benefits. In this role, your work will involve the creation of, or changes to, products, data, content, and transactions across digital channels provided by internal and external systems.
You will uncover the best ways for users to interact with Data Provisioning Services (such as the Weather Data Hub) by developing designs based on user needs and organisational outcomes. A Senior Service Designer is an experienced designer who works with minimal support and can influence and mentor others.
At this level, you will:
- Work with Senior Product Managers, Programme Directors, and project boards to develop design concepts
- Have responsibility across a range of complex services
- Help set direction and embed good user-centred design practice within teams
- Make important decisions based on research and understand how this research impacts others
- Conduct and interpret evidence-based research and incorporate this into your work
Essential Skills:
- Agile Working: Practitioner
- Communicating Between the Technical and Non-Technical: Practitioner
- Community Collaboration: Practitioner
- Digital Perspective: Practitioner
- Evidence- and Context-Based Design: Expert
- Leadership and Guidance: Practitioner
- Managing Decisions and Risks: Practitioner
- Prototyping: Expert
- Strategic Thinking: Expert
- User Focus: Expert
Personal Effectiveness
Our personal effectiveness is defined by our client's Values in Action and the Civil Service Success Profiles, which are set out by Civil Service pay grades.
Professional Effectiveness
As a Senior Service Designer, you will need to evidence Senior Service Designer DDaT skill levels applicable to your post, with technical skills requirements as defined by the DDaT profession capability framework in Senior Service Designer DDaT skills.
Additional Supplementary Information
This job description is not exhaustive, and you may need to undertake other equivalent duties.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
