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Job Title: Fleet Administrator
Location: Exeter Head Office
Hours: Full time 37.5 hours Mon-Fri
Salary: £22,380.93 per annum
Benefits:
- 30 days holiday (including bank holidays)
- Free onsite parking
- Free onsite gym
- Company pension scheme
- Employee discount scheme
- Funded Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
Are you looking to start a career, looking to retrain or to starta new one?
If you do not have experience but have always wanted to learn more about Customer Service processes or help your business knowledge grow, then this is the opportunity for you!
The Role:
Working at our Head Office within a busy team, you will be providing office support to customers, managing correspondence and communications over the phone and by email. As a fleet administrator, you will be assisting in the repair process and after sales support function. This could include progress chasing in relation to vehicles that are in our approved repair network, approving after sales or buy back claims, grading vehicle damage and allocation within the repair network. Managing your workload in line with Company procedures, to achieve an efficient, effective and economic repair resolution process.
The candidate:
- No prior experience necessary, full training will be given
- Happy to work independently, as well as in a team infast pacedenvironment
- Excellent communication skills
- Strong organisational skill and attention to detail
- Ability tomultitask
- IT literate
Responsibilities:
Liaising with repairers and updating internal systems
Liaise with external repairers and internal departments as necessary to ensure a smooth operation
Support the after sales process, which could include authorising damage claims, dealing with buy back requests and raising purchase orders
Grade vehicle damage from In-Life and refurb vehicles, making commercial decisions on which vehicles need repair and allocating them within our network
Producing & maintaining spreadsheets
Dealing with telephone/email queries to resolve issues promptly
General administration duties
Contribute fully as a team member
About Us: Thrifty is the largest privately-owned leasing company in the UK, with 89 locations nationwide. Our Head Office is the central hub of our operations, and we are searching for an exceptional administrator to join our team.
As one of the leading rental companies in the UK, we owe our success to a comprehensive fleet and a commitment to excellent customer service. With our growth comes exciting opportunities to become part of our family business, where our peopleremainat the heart of everything we do.
Shape the future with us APPLY NOW and join our team!
