Back to searchCustomer Service Advisor
Pertemps Basingstoke
Posted 3 days ago, valid for 15 days
Eynsham, Oxfordshire OX29, England
£26,000 per annum
Full Time
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Sonic Summary
- The Customer Service Advisor position offers a salary of £26,000 per annum plus a quarterly bonus scheme.
- This full-time, permanent role is based in Eynsham, OX29, with working hours from Monday to Friday, 08:00 to 17:00.
- The ideal candidate should possess experience in customer service, showcasing a positive and helpful attitude while managing customer inquiries and processing orders.
- Key responsibilities include answering inbound calls, making outbound calls, and maintaining strong customer relationships while identifying sales opportunities.
- Benefits include 30 days of annual leave, additional days off for special occasions, free parking, and discounted company products.
26,000 PA + Quarterly bonus scheme
Eynsham, OX29
Full-Time / Permanent
Monday to Friday 08:00-17:00
Job Summary:
As a Customer Service Advisor, your primary role is to deliver an exceptional experience to all customers and promote our complete range of products and services. You will ensure customer needs are managed in a timely and professional manner by being highly organised and knowledgeable about our products, processes, and systems. Your positive and helpful attitude, combined with your experience, will help you exceed customer expectations when answering questions, processing orders, and providing solutions to customer enquiries.
Key Responsibilities:
" Answering inbound customer calls
" Making outbound calls to lapsed and active customers
o Accurately processing orders
o Providing prices and stock availability
o Identifying the best-suited product for the customer
o Problem-solving
o Building strong relationships and identifying opportunities
o Recognising upselling opportunities
o Advising on lead-time for back-ordered items
o Providing updates on order status
" Managing orders and quotations
o Following up on provided quotations
o Updating the company CRM
o Serving at the Trade counter
Benefits:
Company bonus scheme
30 days annual leave - Increasing by one per year up to 33
Additional days off for: Birthday / Christmas Eve / Volunteering
Free parking
Discounted rates for company products
Company social events
How to Apply:
If you are passionate about customer service and meet the above requirements, we would love to hear from you. Please send your CV including contact details and we will be in touch.
