Are you a good communicator with a passion for helping others? We're looking for a Customer Service Representative to join our client's team based in Witney.
As a key member of the team, you will interact closely with customers, ensuring excellent service and seamless support while collaborating with internal resources. If you're a great team player with the ability to stay calm under pressure, this is the perfect opportunity for you.
Responsibilities:
. Serve as the initial point of contact for customers, handling incoming tickets and calls with professionalism.
. Work closely with engineers and management to route technical issues to the appropriate resources.
. Keep end users informed with timely updates on the status of their requests.
. Manage the full lifecycle of tickets, from creation to resolution.
What We're Looking For:
Technical Skills:
. Ability to translate technical jargon into easy-to-understand language.
. Proficient in using Windows desktop computers.
. Experience with helpdesk systems is a plus.
. Basic troubleshooting and problem-solving skills.
. Willingness to develop your ICT skills.
Non-Technical Skills:
. A positive and patient attitude, even in busy situations.
. A great communicator who thrives in a team environment.
. Strong timekeeping and self-motivation.
. Ability to follow instructions and work independently when needed.
. A problem solver who approaches challenges with a can-do attitude.
If you're ready to take on an exciting role and provide excellent customer service, we'd love to hear from you!
Back to searchCustomer Service Representative
The Recruitment Group
Posted 10 hours ago, valid for 10 days
Witney, Oxfordshire OX28 6HG, England
£24,000 - £26,000 per annum
Full Time
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Sonic Summary
- We are seeking a Customer Service Representative for our client's team in Witney, requiring a minimum of 1 year of experience in customer service.
- The role involves serving as the first point of contact for customers, managing incoming tickets and calls with professionalism.
- Candidates should possess technical skills such as basic troubleshooting and proficiency in using Windows desktop computers.
- A positive attitude, strong communication skills, and the ability to work well under pressure are essential for this position.
- The salary for this role is competitive, reflecting the candidate's experience and skills.
