If you’re a confident communicator with a sharp eye for detail and the ability to handle sensitive financial matters, this Credit Controller role could be your next step. Working for a successful legal organisation that values performance and professional growth, you'll play a crucial role in managing debts while maintaining strong customer relationships.With hybrid working (2 days from home), 26 days of annual leave, and an annual bonus scheme, this is a rewarding role for someone who knows how to navigate challenging conversations effectively. You'll also benefit from study support, tech and gym discounts, regular team lunches, and a supportive team environment.Reporting to the Credit Control Manager, you will:

Chase outstanding debts via phone, email and letter - credit control
Liaise with customers to resolve queries and agree on payment plans
Initiate legal proceedings if necessary, and issuing relevant letters
Take inbound and making outbound calls to customers
Assess customer affordability through completion of income and expenditure forms
Support the Credit Control Manager

What you will need:

Previous experience in a similar role, such as: Credit Controller / Collections Agent / Credit Control Clerk / Recoveries Agent / Debt Collection Agent / Customer Service Representative / Customer Support Officer
A confident and professional telephone manner
The ability to handle sensitive financial matters with resilience and tact

What you will get:

Hybrid working (2 days a week from home)
26 days annual leave plus bank holidays
Annual bonus scheme
Study support
Team lunches
Tech and gym discounts
Onsite parking
Cycle to work scheme

If you would like to find out more about this role, please apply with your CV or LinkedIn PDF. We look forward to hearing from you!We take your application seriously and WE RESPOND TO EVERY APPLICATION…because getting a job is hard enough.The Niche Partnership is acting as a recruitment business in relation to this role. The Niche Partnership complies with all relevant UK legislation and doesn't discriminate on any protected characteristics. By completing the application process, you agree to the terms outlined in our Privacy Notice and that The Niche Partnership may contact you in connection with your application in relation to The Niche Partnership providing you with work-finding services. Our Privacy Notice can be viewed under the privacy tab on our website.