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Are you a skilled communicator with a knack for troubleshooting and delivering top-notch service? We're seeking a Client Services Administrator to join a dynamic team in the wealth management sector based in Penarth..
Why Apply?
This role presents a unique opportunity to join a prestigious wealth management firm committed to enhancing everyone's relationship with their wealth. With a focus on excellence and customer service, our client offers a supportive and fulfilling work environment.
Key responsibilities include:
- Putting the customer at the forefront of all interactions
- Familiarizing yourself with the company's values and offerings
- Efficiently onboarding new clients and servicing existing ones
- Cultivating strong relationships with clients, advisers, and paraplanners
- Contributing positively to team dynamics and morale
- Communicating effectively with clients via various channels
- Willingness to engage in occasional business projects
The ideal candidate will possess:
- Experience in a financial planning environment
- Knowledge of investment products such as ISAs, Pensions, and Bonds
- Proficiency in using CRM systems
- Ability to challenge existing processes constructively
- Strong passion for delivering exceptional customer service
- Self-driven attitude towards personal development
- CII or RO part-qualified preferred
Company Benefits:
- Hybrid working – 2 days in the office and 3 from home
- 28 days' holiday (plus bank holidays)
- Life assurance
- Income protection
- Pension scheme
- Access to our flexible benefits platform
- Vibrant company culture focused on both work and fun
