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- Annual Salary: £28,957
- Location: Fareham, Hampshire
- Job Type: Full-time
Day-to-day of the role:
- Provide a high level of customer service over the telephone.
- Secure orders by converting calls into confirmed orders.
- Upsell products/services wherever practicably possible.
- Process orders and bookings efficiently.
- Take payment details and process payments securely.
- Handle customer enquiries and queries with professionalism.
- Perform various general office administration duties.
- Support other team members as needed.
- Excellent telephone manner – remaining friendly, polite, and professional at all times.
- Strong communication, interpersonal, and IT skills.
- Very good attention to detail to ensure accuracy of information, such as correct address, postcode, contact name, contact numbers, and location details.
- Proven sales experience with a solid understanding of the sales process and upselling.
- Good organisational skills, with the ability to use own initiative.
- Hardworking, conscientious, and able to work in a fast-paced environment.
- Positive, motivated, and proactive attitude.
- Reliable, flexible, and adaptable to varying workloads.
- Ability to remain calm and patient under pressure.
- 25 days holiday, increasing to 27 days after 5 years and 30 days after 10 years of service.
- Workplace pension scheme.
- Death in Service Life Cover after 1 year’s service.
- Free uniform.
- Free parking.
- 9 hours each day, including an hour’s unpaid lunch break.
- Shift patterns between 7:00 am to 6:00 pm, Monday to Friday.
- Saturday mornings from 8:00 am to 12:00 pm on a rota basis (usually one in nine).
To apply for this Sales Advisor position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
