- Manning a technical support phone line, helping to diagnose issues over the phone and support customers with their technical queries
- Supporting the management and administration of the CRM system that’s in place
- Liaising with installers and customers to arrange installations and technical work
- Working alongside a technical support manager to grow and develop technical support within the business
- Supporting with any issues onsite and support with the completion of install for the customer.
- Remote troubleshooting, accessing customers systems and liaising with partners to identify and resolve the issue.
- To liaise with customers via, online chat, phone calls, emails, and face to face enquiries.
- Support with new product introduction, this will include product testing, data entry, and completing test reports where required.
- Support the ongoing development of existing products.
- Support with warranty returns, tracking faulty equipment and facilitating the completion of the return and replacement/refund process.
- Produce reports and statistics as required
Back to searchTechnical Advisor
Dynamite Recruitment Solutions Ltd
Posted 6 hours ago, valid for 7 days
Fareham, Hampshire PO17 5BL, England
£24,000 - £28,800 per annum
Full Time
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Sonic Summary
- A solar installations professional is sought for a Technical Advisor role in Fareham/Southampton, offering a salary of up to £40k.
- The position requires prior experience in a senior technical support role within the solar industry, specifically with grow watt systems or similar.
- Key responsibilities include providing technical support via phone, managing CRM systems, and liaising with installers and customers.
- Candidates should possess strong communication skills, good IT proficiency, and the ability to troubleshoot post-installation issues.
- The role is office-based, with core working hours from Monday to Friday, and is ideal for those looking to transition from hands-on installation work.
