Recovery Advisor

Your new companyHays are delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our clients highly value each and every person; their passion, commitment, uniqueness and contribution to shaping the future success of their business.Your new role

• Actively work recovery processes on allocated cases to safeguard company assets.
• Review and acceptance of all cases via Financial Services Collection team, which meet handover criteria.
• Acceptance of all relevant cases where loss is likely to be incurred by the business.
• Working with customers who have been identified as vulnerable.
• Completing daily tasks in relation to obtaining accurate CAP valuations for vehicles, dealing with Crush watch alerts, conducting HPI enquiries, conducting CRA enquiries, logging of all incoming correspondence and handling general customer queries.
• Allocating & Preparing files to DCA's & Solicitors & Repossession agents.
• Ensuring payment is made to suppliers for work conducted on behalf of Alphabet in line with their respective supplier contract terms.

What you'll need to succeed

• A background in managing Asset and Legal Recovery cases (desirable).
• Senior customer service experience
• Strong administration & communication skills.
• The ability to be organised work within timescales and attention to detail is key.
• Knowledge of DPA, CCA, FCA, TCF, GDPR & Money Laundering. (desirable)
• Experience of working with vulnerable customers (desirable).
• Experience in a recovery related environment, preferable financial services.
• Analytical and objective approach to problem-solving.

How will we support you:The business core values are integral to their corporate culture and guide their actions and decisions. These values include:Openness - Embracing change and new opportunities, learning from mistakes and acting with integrity, responsibility - making consistent decisions and committing to them personally, fostering trust and effective teamwork.Appreciation - Reflecting on actions, respecting each other, offering clear feedback and celebrating successTransparency -Acknowledging concerns and identifying inconsistencies constructively Trust - Relying on each other to act swiftly and achieve goals Diversity - Valuing diverse backgrounds and experiences to enhance innovation and competitiveness What you'll get in return:We offer a competitive hourly wage plus an annual performance-related bonus. You will receive a generous annual leave up to 35 days, which is inclusive of bank holidays. There's free on-site parking available, and you'll have access to a subsidised restaurant. We offer hybrid working where employees split their time between working remotely (often from home) and working in the office.Diversity, Equity and InclusionEquality, diversity, and inclusion policy is centred around creating a diverse and inclusive work environment that values and respects differences.The company promotes diversity through various initiatives and has integrated diversity, equity, and inclusion into its HR strategy1.Key aspects of policy include: Promoting equal opportunities in recruitment and personnel development. Ensuring protection against discrimination and fostering respect in everyday businessEncouraging a diverse workforce to enhance competitiveness, effectiveness and innovation Supporting five dimensions of diversity: gender, age and experience, physical and mental abilities, sexual orientation and identity and cultural background What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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