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This is a 12-month fixed term contract or secondment opportunity. The working hours are Monday to Friday, 9am to 5pm. There may also be occasional evening and Saturday cover, in absence of Centre staff.
Surrey Adult Learning has seven centres across North and South West Surrey and we are excited to be hiring a new Centre Coordinator to join the vibrant team at our Camberley Centre. You'll be part of a team who are passionate about providing valuable learning experiences to adults in our community and have the opportunity to make a meaningful impact by ensuring the effective operation of our Centre.
Rewards and Benefits
- 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
- Option to buy up to 10 days of additional annual leave
- An extensive Employee Assistance Programme (EAP) to support health and wellbeing
- Up to 5 days of carer's leave per year
- Paternity, adoption and dependents leave
- A generous local government salary related pension
- Lifestyle discounts including gym, travel, shopping and many more
- 2 paid volunteering days plus 1 team volunteering day per year
- Learning and development hub where you can access a wealth of resources
- You will benefit from discounts on Surrey Adult Learning Courses
About Surrey Adult Learning
Surrey Adult Learning is a leading provider of diverse daytime, evening and Saturday courses and learning opportunities for adults. We offer a wide range of qualification courses, including English for Speakers of Other Languages (ESOL), maths and digital skills. Our courses also cater to individuals with learning disabilities, mental health conditions and parents/carers seeking to upskill to support their children. Additionally, we provide courses for personal development in various subjects such as arts and crafts, languages and exercise. Our outreach provision is designed to assist those currently facing life challenges.
About the Role
As our Centre Coordinator your role will be to oversee the day to day running of the Centre. You will manage a small team of staff and work closely with the Area Business Manager and other teams within Surrey Adult Learning to facilitate the delivery of a range of day, evening and weekend courses. You will also be encouraged to contribute your own ideas about potential new courses and publicity for the Centre.
You'll need a confident, 'hands-on' approach to ensure the smooth operation of the Centre's activities which will include all aspects of facilities management, health and safety and administration relating to the delivery of courses and enrolment of Learners.
Shortlisting Criteria
To be considered for shortlisting for this position your CV and answers to the questions below will clearly evidence:
- A background in customer care to enable you to support the team to deliver a high quality service
- Excellent communication skills to develop effective relationships beyond the immediate team
- A practical and confident approach as the role involves some lone working
As part of your application you will be asked to submit a CV and answer the following questions:
- Please describe your experience of covering the absence of a team member. What did you need to consider?
- Please provide an example of a time you have had conflicting and challenging priorities. How you were able to meet the requirements and deadlines?
- Please provide an example of a time that you have incentivised a colleague to collaborate on a project that they were reluctant to engage with.
- Please tell us about your previous customer service experience. What does excellent customer service look like to you?
The job advert closes at 23:59 on 19/10/2024 with interviews to follow.
We look forward to receiving your application, please click on the apply online button below to submit.
Our Commitment
Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:
- The candidate has evidenced the minimum criteria for the role through their application
- The candidate has chosen to share that they have a disability on the application form
Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.
We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
