Head of Client Services

We are currently working on behalf of our trusted client who are looking for a Head of Client Services. This is your chance to join an IT leader specialising in providing advanced wireless connectivity solutions, including in-building mobile coverage and IoT solutions.

What You Can Expect

• Location - Farnborough, 3 days per week in site (during probation period)
• Salary - £50,000 - £90,000 per annum & bonus scheme
• Work type - Permanent

Main Responsibilities as a Head of Client Services

• Lead a high-performing client service team through comprehensive training and mentorship.
• Define and implement clear, measurable performance goals and metrics to drive team performance.
• Ensure a seamless and successful client onboarding experience that exceeds expectations.
• Collaborate effectively with cross-functional teams to ensure a cohesive and seamless client experience.
• Conduct regular performance reviews to assess team performance, identify areas for improvement and ensure the team is operating at peak capacity.
• Proactively identify and address client needs and concerns by working closely with the team and highlighting potential upselling opportunities.
• Develop and implement effective client retention programs to cultivate long-term client relationships and foster loyalty.
• Represent the business at industry events and conferences to enhance brand visibility.

Qualifications, Skills & Experience

• Demonstrated success in Client Services with a minimum of 3 years of strong and relatable experience.
• Proven ability to coach, lead and develop high-performing client service teams.
• Exceptional relationship-building and interpersonal skills are essential.
• Experience in the wireless connectivity, telecommunications or managed services industry is highly preferred.
• Experience managing construction clients would be advantageous.

What’s In It For You?

• Amazing company to work for!
• Career development
• Leading organisation.
• Uncapped earning potential.
• Opportunity to be coached by a highly awarded leader in the connectivity space.

For further information on this Head of Client Services apply below

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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