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IT Customer Support | Farnborough, Hampshire | | Full Time - 8:30 am to 5pm Mon-Fri | £18,000 – £23,000 DOE
Our client is a family-run business that offers the widest range of time and attendance products that enable their clients to improve their business through the effective management of their workforce.
During their 100 years history they have provided many thousands of satisfied customers with expert advice and market leading time and attendance systems products and door access control solutions, whilst upholding their family business values.
They are proud holders of the “Investors in People” GOLD Award and through ongoing training and development their staff are focused on delivering the highest levels of customer service and living up to the Company motto of “Making Time For You”. They are also ISO 27001:2022 registered.
This position is an office-based role working from the Farnborough Office with the opportunity to work Hybrid from home as training develops.
Are you the right person for the job?
- Excellent telephone manner
- IT Skills – Confident in the use of computers
- Logical problem-solving skills
- Clearly spoken and written English
- A responsible and positive attitude
- Ability to prioritise work
- Good at planning ahead
- Remaining calm under pressure
- Word processing and spreadsheet skills
- Microsoft Windows knowledge
- Time management skills
- Accurate record keeping
- Good Team Player
What will your role look like?
- Working in the IT support helpdesk as part of a team, providing excellent customer service support to their customers
- Installation and setup of software on servers + PC's
- Training customers on the use of our Cloud and Windows software while using remote desktop tools, assisting with set up and resolving software questions or issues
- Self managing individual responsibilities.
- Answering telephone calls and web chats from customers in an excellent and professional business manner
- Using the database to search for customer's information and history
- Assisting customers with software installation and setup via remote desktop tools
What to expect in return
- They are located next to North Camp Railway Station, with good access to GWR lines to Reading and Guildford
- The office is located off the A331 with access to M3 and A3
- The opportunity to extend the role, and develop into inter-IT management, server management and supervisory roles
- They offer a pension scheme
- Other benefits to be discussed at the interview
If your CV is successful, you will be contacted for a telephone interview, and then face to face interview at the Farnborough office.
What's next? It's easy! Click “APPLY” now! We can't wait to hear from you!
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