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- Engage with customers – Assist via phone, email and social media.
- Deliver top-tier support – Answer enquiries, resolve issues, and provide real-time troubleshooting.
- Maintain high service standards – Ensure every customer receives a helpful, friendly, and efficient experience.
- Work collaboratively – Communicate with internal teams to provide the best solutions for customers.
- Stay organised
- Manage inboxes, track queries, and follow up to ensure customer satisfaction.
- Previous customer service experience (essential)
- Excellent communication skills – both written and verbal
- Strong problem-solving abilities and attention to detail
- Ability to multi-task and prioritise in a fast-paced environment
- A passion for delivering exceptional customer experiences
