Client Relationship Advisor

Venus Recruitment Ltd

Posted 24 days ago, valid for 5 days

Farnborough, Hampshire GU14 0HS, England

Full Time

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Sonic Summary

Our client is seeking a full-time Customer Relationship Advisor with a passion for outstanding customer service and previous experience in an office environment.
The role involves engaging with customers through phone, email, and social media, while delivering top-tier support and maintaining high service standards.
Candidates should possess excellent communication skills, strong problem-solving abilities, and the ability to multitask in a fast-paced environment.
The position offers a salary of £25,000 per year and requires previous customer service experience.
Additional benefits include hybrid working, a bonus, 25 days of annual leave, pension, private health, and opportunities for career development.

Are you passionate about providing outstanding customer service? Our client is looking for an exceptional person with experience working with customers in the office environment to join the team as a full-time Customer Relationship Advisor. You’ll be the first point of contact for the customers and ensure every interaction is a positive one.What You’ll Be Doing:

Engage with customers – Assist via phone, email and social media.
Deliver top-tier support – Answer enquiries, resolve issues, and provide real-time troubleshooting.
Maintain high service standards – Ensure every customer receives a helpful, friendly, and efficient experience.
Work collaboratively – Communicate with internal teams to provide the best solutions for customers.
Stay organised
Manage inboxes, track queries, and follow up to ensure customer satisfaction.

The ideal person will have;

Previous customer service experience (essential)
Excellent communication skills – both written and verbal
Strong problem-solving abilities and attention to detail
Ability to multi-task and prioritise in a fast-paced environment
A passion for delivering exceptional customer experiences

Company offers hybrid working, bonus, 25 days AL, Pension, Private Heatlh and career development. Please only apply if you live within 10 miles of the location - Nr Farnborough, Hants.

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