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Our client is looking for a Client Services Representative to work as part of the Client Services team based in Farnborough. You will be responsible for contacting clients via telephone and email, supporting a team of managers in dealing with customer service enquiries, booking appointments and marketing campaign requirements.
This position will be based in our clients office in Farnborough.
Key Responsibilities:
- Manage inbound and outbound calls and book appointments.
- Respond to customer questions and resolve their issues
- Respond to customer emails that require follow up
- Generate required number of quality appointments (i.e. where there is a genuine need for our advice) to clients and prospects
- Comply with all call script requirements, as well as accurate recording and reporting on all call activities within our back office system
- Ensure that client’s policies, processes, regulatory guidelines and quality assurance requirements are met
Essential qualities:
- Excellent communication and listening skills
- Excellent telephone manner
- Strongly customer focused and be able to manage and overcome objections in a financial services context
- The ability to relate to people and not get flustered in conversation
- Accuracy and attention to detail is paramount
- Resilient and diplomatic
- Ideally has knowledge of regulations as well as products and solutions sold in the retail financial services market
- Track record of meeting and exceeding targets
- IT literacy and telephone user skills
- Financial Services experience is desirable preferably obtained in a life and pensions environment
- Experience of working in a fast paced and targeted environment
- Business development or customer services experience
- Desirable to have negotiation and objection handling experience
- Experience in building and maintaining positive customer relationships
Please send a copy of your CV to Josie at Artemis Recruitment if you would like to be considered for this role.
