SonicJobs Logo
Left arrow iconBack to search

Customer Service Assistant Gateline

Adecco
Posted 5 hours ago, valid for 16 days
Location

Farnborough, Hampshire GU14 6SB, England

Salary

£11.44 per hour

Contract type

Full Time

By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.

Sonic Summary

info
  • The position offers a pay rate of £11.44 per hour with varied and flexible working hours from Monday to Sunday, starting as early as 6am and finishing as late as 10pm.
  • The contract is ongoing and candidates must be able to attend a training day in Southampton on the 25th of February.
  • Applicants must have good written and verbal English skills and clear DBS checks, and they should be well-presented and willing to adhere to uniform standards.
  • Customer Service Assistants will provide first-class service to passengers, ensuring safety while managing automatic gates and may also undertake roles like crowd control and ticket checking.
  • No specific year of experience is mentioned, but candidates should be prepared for various responsibilities across multiple stations including Farnborough, Fleet, and Aldershot.

Pay: 11.44
Hours: Varied and flexible Monday - Sunday 6am is the earliest start and 10pm is the latest finish.
Duration: ASAP - On-going contract
Locations: Farnborough, Fleet and Aldershot.

Must be able to attend our trainign day in Southampton on the 25th Feb (Apply online only).
Must be able to reach Farnborough/Fleet/Aldershot stations for a 0600am shift start. Train travel pass will be issued for you to travel to and from shift.

Our Customer Service Assistants, will provide a First-class service to our passengers whilst ensuring their safety at all times.

They will Pro-actively seek to help customers through clear communication to pass through the station whilst effectively managing the Automatic Gates.

You may be required at times to undertake roles such as bus replacement, crowd control and ticket checking.

You will receive an ID Badge, that will enable you to travel on-board the clients lines free of charge, to and from shift. Your ID Badge and free travel ensures that you can travel around the network and work at multiple stations within the Region, this has a positive aspect as it will open you up to more shift opportunities

Responsibilities:

  • Effectively operate the gates ensuring the safety of all who pass through them.
  • Delivering excellent customer service by responding to customer enquiries as quickly and efficiently as possible.
  • Report any incidents and undertake measures to ensure the safety of the station.
  • Undertake ticket checks and pass any irregularities to Revenue Protection.
  • Wear uniform and I.D badge when working on shift and travelling to and from that shift

Basic Requirements:

  • Good written and verbal English
  • Clear DBS checks
  • Adhere to Adecco Rail Drug and Alcohol policy
  • Well-presented and willing to adhere to Adecco Rail uniform standards

You will be able to work across a number of stations within the Region including, Farnborough, Fleet, Wincheter, Aldershot and Basingstoke where you will get free travel on an SWR service.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Apply now in a few quick clicks

By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.