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Customer service representative
Customer Service Representative

Customer Service Representative

Marc Daniels

Posted 4 days ago, valid for 17 days

Bracknell, Berkshire RG42 2HJ

Full Time

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Sonic Summary

A hybrid opportunity is available for a New Business and Customer Service Representative at a well-known automotive company in Bracknell on a 6-month rolling contract, with potential for permanent placement.
The role offers flexible hours and involves answering customer and dealer phone calls, making changes to finance agreements, and checking finance documentation.
Candidates are required to have previous experience in a customer service environment and strong communication skills to build relationships.
Knowledge of FCA and Consumer Duty guidelines is also necessary for this position.
The salary for this role is competitive, although specific figures are not mentioned, and prior experience in a similar role is essential.

A hybrid opportunity has arisen for a New Business and Customer Service Representative to join a well-known automotive company based in Bracknell on a 6 month rolling contract with possibility of going permanent.

This is a great opportunity to join a well-established and very supportive company.

This role features hybrid working and flexible hours.

Responsibilities:

Working within the departments Service Level Agreements, answering phone calls from customers and dealers.
Making changes to customers' finance agreements.
Allocating manual payments to customers' agreements accurately.
Checking finance documentation efficiently.

Requirements:

Previous experience working in a customer service environment.
Great communicator with the ability to build relationships with customers and colleagues, being compassionate and considerate.
Knowledge of FCA and Consumer Duty guidelines

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