Service Coordinator

Owen Daniels

Posted a day ago, valid for 24 days

Farnborough, Hampshire GU14 8HJ

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

Our client, a leading security systems provider, is seeking a Service Coordinator to join their team in Camberley.
The ideal candidate should have experience in a customer-focused administrative position and excellent communication skills.
The role involves scheduling work orders, maintaining customer accounts, and managing incoming calls and emails.
The position offers a permanent salary dependent on experience, with working hours from Monday to Friday, 8:30 am to 5 pm.
Additionally, the company provides benefits such as death in service coverage, 22 days of holiday plus bank holidays, and long service rewards.

Do you have strong customer service experience? Would you like to join a growing organisation with a fantastic company culture? Our client is a leading security systems provider who are now looking for a Service Coordinator to join their busy team. The ideal candidate will have the ability to multi-task, as well as an excellent phone manner. The role will involve liaising with customers, and planning/scheduling engineers’ diaries so they can carry out installations, maintenance, and repairs.Service CoordinatorPermanentSalary dependent on experienceMonday to Friday, 8:30am – 5pmCamberleyService CoordinatorJob Description

Schedule work orders with suitable field engineers, liaising daily with engineers to ensure service jobs are completed
Open and maintain customer accounts by recording account information on the ERP system
Raising and issuing purchase and work orders
Monitor all service agreements to ensure visits are carried out as per contract
Resolve product or service problems
Managing incoming calls and emails from assigned accounts

Service Coordinator Essential Skills/Experience/Qualifications

Experience working within a customer focused/administrative position
Excellent communication skills, over the phone and email
Ability to multi-task, prioritise and manage time effectively

Service Coordinator Company Benefits

Death in service x 3 of salary
22 days holiday plus the bank holidays
Long service rewards

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