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- Schedule work orders with suitable field engineers, liaising daily with engineers to ensure service jobs are completed
- Open and maintain customer accounts by recording account information on the ERP system
- Raising and issuing purchase and work orders
- Monitor all service agreements to ensure visits are carried out as per contract
- Resolve product or service problems
- Managing incoming calls and emails from assigned accounts
- Experience working within a customer focused/administrative position
- Excellent communication skills, over the phone and email
- Ability to multi-task, prioritise and manage time effectively
- Death in service x 3 of salary
- 22 days holiday plus the bank holidays
- Long service rewards
